Shipping policy
Welcome to Liootrlamp, where our mission is to brighten your spaces with innovative and beautiful lighting designs. We're committed to providing a seamless and enjoyable shopping experience, right from the moment you choose your lights to when they arrive at your door. Here are the full details of our shipping policy, including the total delivery time.
Section 1: How long will it take for me to receive my package?
We divide the time between a customer placing an order and receiving the product into: Estimated delivery time = processing time + shipping time (business days)
Processing time: Calculated from the date you place your order. It typically takes 5-10 Business Days (order processing time is weekdays, Monday to Friday) to process your order. Once processing is complete, we will ship your order immediately. (Due to the specialized nature of lighting products, secure packaging is required.)
Shipping time
- Processing time: 5-10 business days
- Transit time (Standard): 20-30 business days
- Total estimated delivery:25-40 business days
Expedited shipping
- Processing time: 5–10 business days
- Expedited shipping time: 5–9 business days
- Estimated total delivery time: 10–19 business days
Section 2: Shipping Costs (United States)
Standard Shipping: Free shipping on all orders
Expedited Shipping:Shipping costs are shown below.
| Shipping Methods | Condition | Price |
| Expedited shipping | $0.00–$200 |
$100.00 USD
|
| Expedited shipping | $200.10–$400 |
$200.00 USD
|
| Expedited shipping | $400.10–$600 |
$300.00 USD
|
| Expedited shipping | $600.10–$800 |
$400.00 USD
|
| Expedited shipping | $800.10–$1,000 |
$500.00 USD
|
| Expedited shipping | $1,000.10 and up |
$1000.00 USD
|
| Standard Shipping | – |
Free
|
Section 3: Here are some products that take longer than average.
Out of Stock Products:
Although we strive to keep all listed products in stock, sometimes certain products sell out. If a product you ordered is out of stock, we will email you an update as soon as possible. You will then have the option to continue and keep the order or cancel it. If you hold this order, we will notify our partner manufacturer for production as soon as possible. We will do our best to ship your order quickly.
Customized Products
Custom products are tailored to your needs and therefore take time, if you confirm your order, we will ship within 5-15 business days.
Section 4: Shipping Methods
Logistics partners: We use USPS, UPS, and FedEx to deliver all orders and products.
If the package has arrived. When the parcel is delivered, if it coincides with a legal holiday in that country, the parcel will be delivered after the holiday.
Shipping Destinations
In addition to the United States, we ship to the following 27 destinations: United Arab Emirates, Austria, Australia, Belgium, Canada, Switzerland, Czechia, Germany, Denmark, Spain, Finland, France, the United Kingdom, Hong Kong SAR, Ireland, Israel, Italy, Japan, South Korea, Malaysia, the Netherlands, Norway, New Zealand, Poland, Portugal, Sweden and Singapore.
If your country is not listed, please contact us at support@liootrlamp.com before placing an order.
International delivery times and costs
Processing time is the same as for domestic orders.
Standard Shipping: free on all international orders — 4–6 weeks (approximately 28–42 days) in transit after dispatch.
Expedited Shipping: 12–22 days in transit after dispatch. $100.00 for orders up to $200.00; $200.00 for $200.01–$400.00; $300.00 for $400.01–$600.00; $400.00 for $600.01–$800.00; $500.00 for $800.01–$1,000.00. For international orders above $1,000.00, Standard (free) Shipping is the available method.
The exact shipping amount that applies to your order is always shown in your cart before you pay.
Section 5: How do I track my order?
Our delivery times start from the moment your order is accepted and include a 5–10 business day period during which your items will be processed and dispatched. Please note: During promotions, this may take longer.
Once your order is packaged, we will send you a shipping confirmation email with delivery information and a link to track your order online. Please note that it may take a few days for tracking information to become available.
Section 6: What to do if your delivery is delayed/what to do if your package is lost
Our parcels are dispatched by logistics companies and the logistics status can be tracked in real time, but we apologize for any delays or losses due to unforeseen circumstances, and we can take the following measures.
A. Maintain communication with our service
The last thing we want to see is that your parcel is delayed. Make sure we know the status of the parcel. We will keep in touch with you to let you know the status of your parcel and explain the situation to you.
B. Track your shipment in real time
When you notice a delay at any time during the shipping process, you can take some form of action: send a replacement package in a faster way. Or, if there is a delay, and you are anxious to receive your package, you can contact us, and we may resend the package using an alternative shipping method, depending on the circumstances.
Section 7: Taxes and Duties
For orders shipped to the United States, all customs duties and import taxes are included in the price and covered by Liootrlamp. The price you see at checkout is the final price you pay, with no extra charges on delivery.
For orders shipped to other countries, import duties, taxes (such as VAT/GST) and customs fees may apply when the package arrives. These charges are set by the destination country's customs authority and are the responsibility of the recipient. For example: shipments to Canada by the Canada Border Services Agency (GST/HST and duty may apply); to the United Kingdom by HM Revenue & Customs (UK VAT and duty may apply); to Australia by the Australian Border Force (GST may apply); to the United Arab Emirates by the Federal Tax Authority and UAE Customs (VAT and duty may apply).
It is your responsibility to check the import regulations of your own country for restricted items, as we are not responsible for any items that are not permitted entry.
Where do orders ship from? All orders are dispatched from our warehouse in Asia and shipped to your delivery address via express carriers (DHL / FedEx). Our U.S. office does not stock or ship inventory.
Contact us
Email: support@liootrlamp.com
Tel: +86 15900029328
Office Address: 5021 W Shaw Ave, Fresno, CA 93722, United States
Opening Hours: Mon-Fri 9:00 AM – 6:00 PM (China Standard Time, UTC+8)
Last Updated: September 22, 2026
Shipping Protection (Optional)
At checkout, you can add optional Shipping Protection to your order via the toggle in your shopping cart. It covers loss, damage, and theft in transit.
Cost: 5% of your order value for orders under $1,000 USD, and 8% for orders of $1,000 USD or more, rounded up to the nearest coverage tier. The exact amount is always displayed in your cart before you pay. The protection fee itself is not subject to promotional discounts.
How to claim (protected orders): Email support@liootrlamp.com with your order number (please attach photos for damage claims). We will resolve it immediately with your choice of a free replacement or a full refund of the affected items — no carrier investigation required. Please report damage within 30 days of delivery. For lost or stolen packages, contact us as soon as tracking shows no delivery, no movement for 15 days, or the package is marked delivered but was not received.
Orders without protection remain covered by our standard Refund Policy (including transport damage and undelivered orders); resolution follows the standard process, which may require a carrier investigation and additional time.
Fee refunds: The protection fee is fully refunded if you cancel your order before it ships. Once your order has shipped, the fee is non-refundable. You can remove Shipping Protection in your cart at any time before checkout.
