Shipping policy

Welcome to Liootrlamp, where our mission is to brighten your spaces with innovative and beautiful lighting designs. We're committed to providing a seamless and enjoyable shopping experience, right from the moment you choose your lights to when they arrive at your door. Here are the full details of our shipping policy, including the total delivery time.

Section 1: How long will it take for me to receive my package?
We divide the time between a customer placing an order and receiving the product into: Estimated delivery time = processing time + shipping time (business days)

Processing time: Calculated from the date you place your order. It typically takes 5-10 Business Days (order processing time is weekdays, Monday to Friday) to process your order. Once processing is complete, we will ship your order immediately. (Due to the specialized nature of lighting products, secure packaging is required.)

Shipping time

Standard shipping: 25-40 business days

Express shipping: 9-15 business days

 

Section 2: Shipping Costs

Standard Shipping: Free shipping on all orders

Express Shipping: Shipping fees as listed below. For orders over 1000$, please contact us directly for a shipping quote.

Shipping Methods Condition Price
Express shipping $0.00–$200
$100.00 USD
Express shipping $200.10–$400
$200.00 USD
Express shipping $400.10–$600
$300.00 USD
Express shipping $600.10–$800
$400.00 USD
Express shipping $800.10–$1,000
$500.00 USD
Express shipping $1,000.10 and up
Contact us for shipping quote
Standard Shipping  –
Free


Section 3: Here are some products that take longer than average.
Out of Stock Products:

Although we strive to keep all listed products in stock, sometimes certain products sell out. If a product you ordered is out of stock, we will email you an update as soon as possible. You will then have the option to continue and keep the order or cancel it. If you hold this order, we will notify our partner manufacturer for production as soon as possible. We will do our best to ship your order quickly.

Customized Products
Custom products are tailored to your needs and therefore take time, if you confirm your order, we will ship within 5-15 business days.

 

Section 4: Shipping Methods 
Logistics partners: We use USPS, UPS, and FedEx to deliver all orders and products.

If the package has arrived. When the parcel is delivered, if it coincides with a legal holiday in that country, the parcel will be delivered after the holiday.

We currently only offer delivery within the United States.
If you need to ship to another country, please contact us at E-mail support@liootrlamp.com.


Section 5: How do I track my order?
Our delivery times start from the moment your order is accepted and include a 5–10 business day period during which your items will be processed and dispatched. Please note: During promotions, this may take longer.
Once your order is packaged, we will send you a shipping confirmation email with delivery information and a link to track your order online. Please note that it may take a few days for tracking information to become available.

Section 6: What to do if your delivery is delayed/what to do if your package is lost
Our parcels are dispatched by logistics companies and the logistics status can be tracked in real time, but we apologize for any delays or losses due to unforeseen circumstances, and we can take the following measures.

A. Maintain communication with our service
The last thing we want to see is that your parcel is delayed. Make sure we know the status of the parcel. We will keep in touch with you to let you know the status of your parcel and explain the situation to you.

B. Track your shipment in real time
When you notice a delay at any time during the shipping process, you can take some form of action: send a replacement package in a faster way. Or, if there is a delay, and you are anxious to receive your package, you can contact us, and we may resend the package using an alternative shipping method, depending on the circumstances.


Section 7: Taxes and Duties
Import taxes, duties and related customs fees for shipments to the United States may apply once the package arrives. These fees are determined by the U.S. Customs and Border Protection.
Payment of these fees and taxes is the responsibility of the recipient, and we at Liootrlamp are not responsible for them. For more detailed information about fees and charges, please contact U.S. Customs and Border Protection.
It is your responsibility to check U.S. postal regulations for restricted items, as we are not responsible for any items that are not allowed into the United States.

Contact us

Email: support@liootrlamp.com
Tel: +86 15900029328

Address: Room 1, 2nd Floor, No.7, West 5th Road, Gangnan industrial Center, Guzhen City, Zhongshan City, Guangdong Province, China

Province 528400

Opening Hours: Mon-Fri 9:00am-6:00pm

Last Updated: May 8, 2026