FAQs

Yes — we respect your privacy. To fulfill your orders and provide services, we may share necessary personal information with third-party service providers (such as Shopify, payment processors, and logistics partners). These partners are bound by strict confidentiality obligations and only use your data to provide services to us. We do not sell your personal information. For full details, please see our Privacy Policy.

Order processing time is 5-10 (business days)

The regular voltage in the U.S.: 110 ~ 120 V. The regular voltage in Europe: 220 ~ 240 V. We can also customize it according to your needs.

If you find a specific design of chandelier on our website that you like, but you just need a different size or color. You can send us the SKU number or product and specify the base size and color.
If you can't find a specific design of your favorite fixture on our website, but you just need a picture or design drawing. And specify the basic size, color and material. We will have a designer to advise you. Please contact us at support@liootrlamp.com.

Our fixtures are designed to operate on standard US electrical systems (110–120V, 60Hz) and use widely available bulb bases (E12, E14, E26, G9). All internal wiring and components are selected to meet common electrical safety practices. For permanent installation, we strongly recommend hiring a licensed electrician — they can verify the fixture meets your local building code, which varies by US state and city. If your project requires UL, ETL, or other formal third-party certification documentation (for example, for commercial permits or insurance), please email support@liootrlamp.com before ordering. Not all fixtures in our catalog carry formal certification, and we will tell you which options can be supplied with the documentation you need.

You can find detailed sizing information on each product page. If you need more help, our customer service team can answer all your questions about how to choose the right product: please contact us at support@liootrlamp.com.

We will automatically ship to the address you gave us when you placed your order. If the order has not yet left the factory, we can make changes to the order. If your order has already shipped, we cannot change the address for you. The carrier may charge a fee to change the address, which is the recipient's responsibility. Once the carrier picks up the package, we will not be able to change the address for you.

Once your order package leaves our warehouse, you will automatically receive an email with a tracking number to track its shipping status. See ''Track My Order'' for details.

A: If your product is damaged or defective during shipping, please contact us within 48 hours and provide photos or a video to verify the issue. Once we confirm that the damage or defect is due to our responsibility, you can return the product for a full refund, and we will cover the return shipping costs. For more details, please see our Refund Policy (https://liootrlamp.com/policies/refund-policy). .

A: We offer a 30-day return window from the date of delivery for change-of-mind returns. For these returns: - The customer is responsible for return shipping to our warehouse - If your order received free outbound shipping, the actual outbound shipping cost will be deducted from the refund - The product must be in its original, unused condition with all original packaging intact (the cost of shipping will be based on the real-time shipping costs of the shipping company chosen by the customer) For full details, please see our Refund Policy.